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Knowledgebase-Eintrag #2759
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NetMan.V3
NetMan.V4
NetMan.Desktop Manager
NetMan.HTML.View Module
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Error message 'The client could not connect to the remote computer.'
Opening a session over the NetMan web interface HTML-View gives after a while the following error message instead: "The message of the embedded Microsoft RDP Client is: The client could not connect to the remote computer."
There are the following possible reasons for this error:
- Terminal services are not installed on the server which ought to start the session.
- In the Terminal Services Configuration under "Server Settings" the setting "Restrict each user to one session" is set to "Yes".
- The NetMan server has a private IP address. This IP address is shown in the NetMan Webservices Settings -> Terminal Servers -> Load Balancing behind the server name. For access on the server from outside you need to enter an official IP address as "alternate address".
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